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Frequently Asked Questions

Shipping Information

Most orders process within 2 business days. Business days are Monday-Friday. Orders are shipped after they are processed, and the time in transit varies by location. Please allow enough time for correction of any errors or damage. Replacements will only be sent by UPS ground. We are not responsible for any air charges necessary to get replacements to you faster. Select from these shipping methods to receive your order when you need it. Please verify your shipping address carefully before submitting your order. If you make a mistake, or provide insufficient delivery information, UPS will charge an additional delivery fee, which will in turn be passed on to you. Please also provide a street address in addition to a PO Box number, even if you normally use a PO Box. Some items cannot be shipped to a PO Box due to weight. If you are not home during the day, you may wish to ship to a work address. Orders outside the contiguous 48 states and those shipping to APO/FPO addresses often require additional shipping charges, as the post office has additional zoning charges. The actual costs are based on weight and delivery addresses. Contact us for accurate costs if you are outside the contiguous 48 states or shipping to an APO/FPO address. If an order has already been placed, we will contact you by e-mail if the shipping costs will exceed the amount calculated automatically by the shopping cart. If you have any additional questions about shipping procedures or costs, please contact us by phone or e-mail.

Normal
Shipped via UPS or US Priority Mail to US destinations. UPS shipping days are Monday-Friday.

3 Day
Shipped via UPS using their 3 day service to US destinations. UPS shipping days are Monday-Friday.

Second Day Air
Shipped via UPS Second Day Air to US destinations. UPS shipping days are Monday-Friday.

Next Day Air
Shipped via UPS Next Day Air to US destinations. Contact us for pricing. UPS shipping days are Monday-Friday.

International Service
Shipping may take up to 5 or more weeks for delivery, however, shipping to Canada is much faster. More than one shipping option may be available in other countries as well. Please contact us to verify that we ship to your country, and please watch your email after ordering as we don't call outside of the US.

When you add items to your shopping cart, the shipping charges will be automatically added. Calculated shipping charges are based on ground shipping in the US, but international orders ship by air, in most cases, so shipping costs will be higher than indicated in the shopping cart. The actual cost is based on weight and location. If we ship to your country, we will email you with the actual cost and shipping options to obtain your authorization to proceed with the order. No order will be billed or shipped without your email agreement. Please note that international orders may be subject to customs taxes, duties, or brokerage fees. We have no way of determining any fees imposed by other countries, nor do we accept responsibility for them. The customer assumes that responsibility. No personalized items or food products (including candy) will be shipped outside of the US. If there is a problem with an international order regarding missing or damaged product, credit will be issued for those items. The missing or damaged items will not be replaced due to the extra cost of international shipping.

Freight Forwarding
Some customers use a forwarding company in the US to receive international orders. The order is shipped to the forwarding company in the US and transferred by them to the customer in another country. The Rosemary Company will only accept responsibility of your package until its point of delivery in the US. The Rosemary Company cannot be responsible for loss, damage, or theft of a freight forwarded package once it has been delivered to the US destination.