Help Desk Directory

How To Order
Quality Control
Credit Card Safety
BBB Information
Our Privacy Policy
Payment Options
Our Returns Policy
Weather Concerns in Shipping Candy or Candles
Contact Us
Sales Tax
Shipping Information
Rush Orders
Frequently Asked Questions

Rush Orders

Occasionally, customers may need an order processed faster than the standard 2 business days. Rush processing is sometimes possible, and when possible, they would process and ship the same day. Rush processing adds $10 to the total. Please keep in mind that even though the order will process and ship from us the same day, because of your location, an expedited shipping option may be necessary. The order may require UPS next day, two day or three day shipping to get to you in time. If so, an extra shipping charge will apply, but you will be notified in advance of that amount. Personalized items still need extra time, but, again, the order may be able to process the same day and ship faster than normal. Rush orders add $10 to the total, but, when available, rush orders would get to you by the date needed. Please call us right away (800 - 823-3891) to verify that your order can be processed as a rush. If it is after hours or on a week-end, please e-mail. Some orders do not need a rush status and will reach you in time with normal shipping, but e-mailing the questions and answers (during business hours) takes extra, valuable time and because of our UPS pickup schedule, might make a rush order impossible.

If a rush order is possible, you would order as normal, immediately, through the shopping cart and in the comments section of the cart you would put "Please provide rush processing for an extra $10". The first page of the shopping cart will ask you for a date needed. It is possible that you will get them before that date, however, we can't guarantee the date of delivery, other than to assure you that the order will arrive in time.

Because the components may come from different warehouses in different locations, it is also possible that you will receive the order in two shipments. They would ship via UPS, and when they ship you would receive an e-mail with the UPS tracking and delivery information. The subject of that e-mail, which comes directly from UPS, is called UPS tracking, so when you see that e-mail don't delete it. That is your UPS information, and it will tell you in advance when to expect delivery. The extra $10 for rush processing doesn't calculate in the shopping cart, but will be added at the point of billing. Again, if you have any questions, please contact us by phone during business hours and by e-mail after normal hours and on week-ends and we will try to assist you in any way possible.