Frequently
Asked Questions
How
long will it take to get my order?
Allow five days for standard delivery but we can get it to you in
as soon as tomorrow if you're in a rush. Click
here for more information.
Is
it safe to send my credit card number over the internet?
When you use our secure server, the answer is yes, absolutely. Click
here for full details on our Security Guarantee.
What
if my order arrives damaged?
Because of our careful packing methods, we generally do not have
difficulty with damage. In the unlikely event that there is a problem,
please contact
us and we will take care of the problem immediately. Click
here for information on our returns policy and how to return
merchandise.
I
own a retail store. Can I offer your products to my customers?
We do offer wholesale pricing on some of our products through our
parent company, The Rosemary Company. If you are interested in our
wholesale items, and qualify as a retail or online business, please
visit our wholesale
section. You may register there and we will email you password
information once your registration has been approved. .
What
methods of payment do you accept?
We accept Discover, Visa and Mastercard via our secure server. Click
here for more information.
Do
you offer samples?
Samples are available on most of our products, but not for personalized
items. Samples are 20% higher than normal minimum orders, but offer
the opportunity to inspect an item before ordering a large quantity.
We highly recommend it and are one of the few companies that offer
samples. Our minimum orders are also usually much lower than other
companies, making it cost effective to place a small order. Samples
are sent via Priority Mail, which is a preferred shipping method
through the post office. The shipping cost is the same for any order
up to $10 so it is often worthwhile to order other samples as well.
Many people then offer the samples as prizes at the party.
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